daka8 Privacy Policy

daka8 is an online gaming and betting platform that provides services for players in Bangladesh. We place the highest importance on your privacy and are committed to protecting your personal information.

This privacy policy governs the following matters:

• The method of collecting your personal information on the daka8 website and associated mobile platforms.
• How collected information is processed, stored, and used.
• The circumstances under which information may be shared with third parties.
• Your legal rights over your information and how to exercise them.

This policy applies only to the daka8 platform. daka8 is not responsible for the privacy policies of any third-party websites or services.

We collect your personal information in various ways. A detailed description of the information collected is provided below:

2.1 Information Collected at Registration

When you create an account on daka8, we collect the following information:

• Full name (as per national identity card or passport).
• Date of birth (for age verification — service is available to users aged 21 and above only).
• Email address and mobile number.
• Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer).

2.2 Identity Verification Information (KYC)

In the interest of financial regulation and responsible gaming, if certain transaction limits are exceeded or account verification is required, we may request additional documents, such as:

• A copy of the National Identity Card (NID) or passport.
• Payment method verification documents (if required).
• Proof of address documents (if required).

2.3 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type.
• Browser type and version.
• Time and date of access to the platform.
• Pages visited and time spent.
• Referring URL (if you arrived via a link).

2.4 Transaction-Related Information

Financial information related to deposit, withdrawal, and betting activity is recorded. This includes transaction amounts, dates, methods, and reference numbers.

We use your personal information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account.
• Processing deposits and withdrawals.
• Providing bonuses and promotional offers.
• Managing participation in the VIP program.
• Providing 24/7 live chat and email support.

3.2 Security and Fraud Prevention

• Detecting unauthorized access and suspicious activity.
• Taking necessary steps to prevent money laundering (AML).
• Ensuring age verification (21+ policy).

3.3 Platform Development

• Analyzing and improving the user experience.
• Identifying and resolving technical issues.
• Introducing new games and features.

3.4 Communication

• Sending important account notifications.
• Sending promotional messages (based on your consent).
• Providing information related to responsible gaming.

daka8 follows industry-standard technology and practices to protect your personal information. A description of our security measures is provided below:

4.1 Technical Security Measures

• SSL Encryption: All communications on our platform are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive information is always stored in an encrypted state.
• Firewall Protection: An advanced firewall system keeps our servers secure.
• Regular Security Reviews: Regular audits are conducted through third-party security experts.

4.2 Data Retention Period

We retain your personal information only for as long as necessary. Certain information may be securely stored while your account is active and also after account closure to meet legal obligations.

4.3 Steps in Case of a Data Breach

In the event of any data security breach, we will notify affected users as quickly as possible and take all necessary steps.

daka8 does not sell, rent, or commercially distribute your personal information. However, sharing information may be necessary in certain circumstances:

5.1 Service Provider Partners

The assistance of some trusted third-party service providers is used for the smooth operation of our platform:

• Payment processing providers (bKash, Nagad, Rocket, Upay, and bank partners) — to complete transactions.
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) — to deliver gaming services.
• Identity verification service providers — for the KYC process.
• IT infrastructure and hosting service providers.

All these partners operate under strict confidentiality agreements and may use the information provided only for the specific service purpose.

5.2 Legal Obligations

In the case of a court order, government directive, or legal obligation, required information may be provided to the relevant authorities. In such cases, every effort will be made to notify you as far as possible.

5.3 Business Transfers

In the event of a merger, acquisition, or transfer of business assets, user information may form part of the transferred assets. In such cases, we will provide users with advance notice.

Our platform uses cookies and similar technologies. These technologies help improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to monitor and improve platform usage.

6.2 Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

6.3 Local Storage

In addition to cookies, we may also use browser local storage. This stores a small amount of information on your device that improves session-based preferences.

As a user of daka8, you have the following rights over your own information:

7.1 Right of Access

You have the right to request details of what information we hold about you. Upon request, we will provide a copy within a reasonable time.

7.2 Data Correction

If the information we hold about you is incorrect or incomplete, you can request that it be corrected or updated.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, information required to meet legal obligations may be retained for a specified period.

7.4 Objection to Processing

You may object to the processing of your information for specific purposes, such as promotional communications. You can unsubscribe from promotional emails at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will endeavour to respond to your request within 30 working days.

daka8 strictly provides services to those aged 21 and above. We ensure that minors are unable to use our platform.

• Date of birth is verified at the time of registration.
• In cases of suspicion, additional age verification documents are requested.
• Accounts identified as belonging to minors are immediately suspended.
• No information is intentionally collected from minors.

If you suspect that a minor is using our platform, please notify our support team immediately.

daka8 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy:

• The published date on the website will be updated.
• Registered users will be notified via email.
• For significant changes, a notification may be shown at the time of login.

Continued use of the platform after the updated policy is published will be considered as your agreement to the new policy. It is therefore recommended that you review this policy regularly.

For any questions, concerns, or requests regarding this privacy policy, please get in touch with our dedicated privacy team: